1. How can I track my order?

Once your order is dispatched, you will receive a confirmation email with a tracking number. Use this number on the shipping carrier’s website for real-time tracking.

2. What is the return policy for Donnadunn products?

We offer a 30-day return policy. Please visit our “Returns” page for detailed information on eligibility and instructions for returns.

3. Do you ship internationally?

Yes, Donnadunn provides international shipping to selected countries. Shipping costs and delivery times vary based on the destination.

4. Can I change my shipping address after placing an order?

Unfortunately, we are unable to change the shipping address once an order is placed. Please double-check your information during checkout.

5. Do you offer gift wrapping services?

our bags are elegantly packaged, making them suitable for gifting.

6. How do I contact customer support?

You can reach our customer support team at about@abnergrey.com or through the “Contact Us” page on our website. We are here to assist you with any inquiries or concerns.

7. What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards and online payment platforms. Refer to our payment policy for a complete list of accepted methods.

8. Are there any shipping restrictions on your products?

Some products may have shipping restrictions based on materials or destination. Check individual product descriptions for any specific limitations.

9. How can I care for my plush bag?

For care instructions, refer to the product care label attached to your plush bag. General tips include avoiding exposure to extreme conditions and wiping with a damp cloth for cleaning.

10. Can I cancel my order after it’s placed?

Once an order is placed, changes or cancellations may not be possible. Please contact customer support immediately for assistance.

Contact us

Tel: 3236159249

Email:about@abnergrey.com

Address:3518 W 76 Country Blvd, Branson, MO 65616